Terms of Service
Please read these terms carefully before using our services.
Last updated: 9 August 2025
1. Acceptance of Terms
By accessing and using the services provided by Vän Kafé, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our website, services, and facilities.
2. Reservations
2.1 Booking Policy
- Reservations are subject to availability
- We reserve the right to confirm or decline any reservation
- Large group bookings may require special arrangements
- Reservations may be held for 15 minutes past the scheduled time
2.2 Cancellation Policy
- Cancellations must be made at least 2 hours in advance
- No-shows may be subject to a cancellation fee
- Group bookings may have different cancellation terms
3. Payment Terms
- Payment is due at the time of service
- We accept cash, credit cards, and digital payments
- Prices are subject to change without notice
- All prices include applicable taxes unless otherwise stated
- Tips and service charges are at your discretion
4. Customer Conduct
We expect all customers to:
- Treat staff and other customers with respect
- Follow health and safety guidelines
- Not engage in disruptive or inappropriate behavior
- Comply with our dress code (if applicable)
- Not bring outside food or beverages
We reserve the right to refuse service or ask customers to leave if these standards are not met.
5. Limitation of Liability
To the fullest extent permitted by law, Vän Kafé shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of personal property (please secure your belongings)
- Allergic reactions (please inform us of any allergies)
- Service interruptions due to circumstances beyond our control
6. Contact Information
For questions about these Terms of Service, please contact us:
Email: info@vankafe.cafe
Phone: +65 8819 7934
Address: 2 Jurong Gateway Road, #01-02, Singapore 608513