Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal data.

Last updated: 9 August 2025

1. Introduction

Vän Kafé ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA") and other applicable laws.

By visiting our website, using our services, or providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

2. Personal Data We Collect

We may collect the following types of personal data from you:

2.1 Information You Provide Directly

  • Name and contact information (email address, phone number)
  • Reservation details (date, time, party size, special requests)
  • Dietary preferences and allergies
  • Payment information (processed securely through third-party providers)
  • Feedback, reviews, and communications with us

2.2 Information Collected Automatically

  • Device information (IP address, browser type, operating system)
  • Website usage data (pages visited, time spent, click patterns)
  • Location data (if you enable location services)
  • Cookies and similar tracking technologies

3. How We Collect Personal Data

We collect personal data through various methods:

  • Directly from you when you make reservations, contact us, or use our services
  • Through our website using cookies and analytics tools
  • When you interact with us on social media platforms
  • From third-party service providers (payment processors, delivery platforms)
  • Through CCTV cameras for security purposes (in-store only)

4. Purposes of Data Collection and Use

We collect and use your personal data for the following purposes:

4.1 Service Provision

  • Processing and managing reservations
  • Providing coffee and food services
  • Handling special dietary requirements
  • Processing payments and managing accounts

4.2 Communication

  • Sending reservation confirmations and reminders
  • Responding to inquiries and feedback
  • Providing customer support
  • Sending promotional materials (with your consent)

4.3 Business Operations

  • Improving our services and website functionality
  • Conducting market research and analytics
  • Ensuring security and preventing fraud
  • Complying with legal and regulatory requirements

5. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data:

  • Encryption of data in transit and at rest
  • Secure servers with regular security updates
  • Access controls and authentication measures
  • Regular security audits and vulnerability assessments
  • Staff training on data protection practices
  • Secure disposal of personal data when no longer needed

6. Data Sharing and Disclosure

We may share your personal data with:

  • Third-party service providers (payment processors, delivery services, IT support)
  • Business partners for joint promotions (with your consent)
  • Legal authorities when required by law or to protect our rights
  • Professional advisors (lawyers, accountants, auditors)

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

7. Your Rights Under PDPA

Under Singapore's PDPA, you have the following rights:

7.1 Right of Access

Request information about the personal data we hold about you

7.2 Right of Correction

Request correction of inaccurate or incomplete personal data

7.3 Right to Withdraw Consent

Withdraw your consent for data processing (where consent is the legal basis)

7.4 Right to Limit Processing

Request limitation of how we use your personal data

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within 30 days.

Please note that we may need to verify your identity before processing your request.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Reservation data: 2 years after your last visit
  • Marketing communications: Until you unsubscribe
  • Financial records: 5 years as required by law
  • CCTV footage: 30 days unless required for investigations
  • Website analytics: 26 months

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic website functionality and security

Analytics Cookies

Help us understand how visitors use our website

Marketing Cookies

Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings or our cookie consent banner.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal data.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Data Protection Officer

Vän Kafé

Address:

2 Jurong Gateway Road
#01-02, Singapore 608513

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by the laws of Singapore. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the Singapore courts.